PRIVACY POLICY

ELEANOR’S KNITWEAR Banff (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a purchase, or otherwise interact with us (collectively, the “Services”).

By using our Services, you agree to the terms of this Privacy Policy.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. When changes are made, we will:

  • Update the “Last Updated” date

  • Post the revised policy on our website

Your continued use of the Services constitutes acceptance of any updates.

2. What Personal Information We Collect

“Personal information” means information about an identifiable individual.

The information we collect depends on how you interact with us.

A. Information You Provide Directly

This may include:

Contact Information

  • Full name

  • Billing and shipping address

  • Email address

  • Telephone number

Order Information

  • Payment confirmation

  • Order history

  • Transaction details

Account Information (if applicable)

  • Username

  • Password

  • Login credentials

Customer Support Information

  • Messages, inquiries, and correspondence

You may choose not to provide certain information; however, this may limit your ability to access certain Services.

B. Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

  • IP address

  • Device type and browser information

  • Pages viewed and time spent on the site

  • Referring website

  • Interaction data

This information is collected using cookies, pixels, and similar tracking technologies.

C. Information from Third Parties

We may receive information from trusted third parties, including:

  • Payment processors (for secure transaction processing)

  • Shipping providers

  • Analytics providers

  • E-commerce platform providers (such as Shopify)

We treat all such information in accordance with this Privacy Policy.

3. How We Use Your Information

We use your personal information for the following purposes:

To Provide Our Services

  • Process orders and payments

  • Arrange shipping and delivery

  • Manage returns and exchanges

  • Communicate order updates

Customer Support

  • Respond to inquiries

  • Resolve disputes

  • Provide assistance

Marketing & Communications

  • Send promotional emails (with your consent where required)

  • Provide updates about products and offers

  • Deliver targeted advertising

You may unsubscribe from marketing emails at any time by clicking the “unsubscribe” link.

Security & Fraud Prevention

  • Detect fraudulent transactions

  • Protect our business and customers

  • Enforce our Terms and Conditions

Legal Compliance

  • Comply with applicable Canadian laws

  • Respond to lawful requests from authorities

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality

  • Analyze traffic and usage

  • Personalize your shopping experience

You can manage cookie preferences through your browser settings. Disabling cookies may impact website functionality.

5. How We Share Your Information

We do not sell your personal information.

We may share your information with:

  • Service providers (payment processors, shipping carriers, IT services)

  • Marketing and analytics partners

  • Legal authorities if required by law

  • Professional advisors (lawyers, accountants)

All third parties are required to safeguard your information.

6. International Data Transfers

Your information may be processed outside of your province or outside of Canada, including in countries where privacy laws may differ.

When this occurs, we take reasonable steps to ensure your data remains protected through contractual safeguards.

7. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Comply with legal and tax obligations

  • Resolve disputes

  • Enforce agreements

When no longer required, information is securely deleted or anonymized.

8. Your Privacy Rights (Canada)

Under Canadian privacy law, you have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Withdraw consent (subject to legal or contractual restrictions)

  • Request deletion where applicable

To exercise your rights, contact us using the information below.

We may need to verify your identity before processing your request.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, misuse, or alteration.

However, no method of transmission over the internet is 100% secure.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We encourage you to review their privacy policies.

11. Children’s Privacy

Our Services are not intended for individuals under the age of majority in their province or territory. We do not knowingly collect personal information from minors.

12. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

📧 support@eleanorsknitwearbanff.com
ELEANOR’S KNITWEAR Banff
Canada